Prasarana’s Kelana Jaya LRT action plan submitted to Cabinet

2026-03-21 - 04:50

Prasarana president and group CEO Amir Hamdan greeting a family using the MRT on the first day of Aidilfitri. KUALA LUMPUR: Prasarana Malaysia Bhd has submitted its recovery action plan for the Kelana Jaya LRT line to the Cabinet following recent service disruptions, says its president and group CEO, Amir Hamdan. Amir said the plan, presented about two to three weeks ago during a post-Cabinet meeting, covers both technical improvements and customer experience. “I think they have accepted our report. On our side, we have to make sure we execute the action plan in a timely manner to ensure that (disruptions) will not happen, or try to minimise the risk of disruptions,” he said after a site visit to the Pasar Seni MRT station here today. He said the Land Public Transport Agency (Apad) is continuously monitoring the situation and is immediately informed of any disruption. “We provide frequent reports to them. These include a 24-hour report, a seven-day report, and a 21-day report. That is standard,” he said. Last month, transport minister Loke Siew Fook directed Prasarana to provide an explanation for the disruptions on the Kelana Jaya LRT line and to submit a recovery action plan. He also instructed Apad to investigate the incidents and take action against Prasarana if operational lapses were confirmed. Many commuters had taken to social media to voice their frustration over repeated disruptions since Ramadan began and after the end of the Chinese New Year holidays.