Penang launches first generative AI chatbot for MBPP services

2026-03-28 - 06:40

Penang chief minister Chow Kon Yeow launched the chatbot, which also provides links to contact details of MBPP officers and departments for further assistance, among other information. (Bernama pic) GEORGE TOWN: The Penang Island City Council (MBPP) made history as the first government agency in Malaysia to introduce a generative artificial intelligence (AI) chatbot, marking a significant milestone in the digital transformation of public services. MBPP mayor A Rajendran said the Gen.AI Chatbot MBPP, known as ChatMBPP, serves as a simple, fast and user-friendly digital platform that operates 24/7, enabling seamless interaction between the public and the local authority. He added that the chatbot is equipped with multilingual capabilities – supporting Malay, English, Mandarin and Tamil – to ensure inclusivity and accessibility for users from all backgrounds. “ChatMBPP is specifically designed to handle queries related to MBPP’s city management functions, including services, procedures, public complaints, enforcement, taxation and council responsibilities. “It can provide instant responses to basic enquiries and initiate processes such as generating complaint tickets and forwarding them directly to the relevant departments for action,” he told Bernama. The chatbot, which was launched by chief minister Chow Kon Yeow, also provides links to additional information as well as contact details of MBPP officers and departments for further assistance. Currently in its beta testing phase, Rajendran said public feedback is crucial in helping the system learn and improve through generative AI technology. Meanwhile, digital ministry secretary-general Fabian Bigar said the ministry has approved a 5G grant to support the implementation of ChatMBPP. He noted that the initiative reflects the government’s commitment to leveraging advanced telecommunications infrastructure, particularly 5G, to power high-impact digital services. “With high speed and low latency offered by 5G, we are confident ChatMBPP will operate optimally and deliver accurate, real-time responses to users,” he said. Developed by MBPP’s Smart City Unit with the involvement of all 19 departments, ChatMBPP aligns with key national and state frameworks, including Penang2030, the Malaysia Smart City Framework, the Malaysia AI City Framework and the City Competitiveness Master Plan (CCMP), all of which emphasise technology-driven governance and improved urban living.